Performance Load – Question 2 – Part Three

Online Shopping

Picture 3, is a screenshot of the Topshop website. Online shopping is something that takes away from the kinematic load, people no longer have to go into the shop to try something on and then purchase it, they can browse for hours online without anyone hassling them and get it delivered to their door for very little or to no additional cost. Something that is now being introduced is pick up returns when the postman comes to your door if you are wanting to return an item, no kinematic load what-so-ever.